This Privacy Policy describes how Drill (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you use our mobile application, website, and related services (together, the “Service”). The Service helps customers discover and book local and professional services—for example plumbing, electrical work, and similar home and business services.
Contact us: info@drill.com.sa
Drill operates the Service. For questions about this policy or your personal data, email us at the address above.
We collect information that is reasonably necessary to operate the Service, process bookings, communicate with you, and meet legal obligations. This may include:
We do not knowingly collect more data than we need for these purposes. If you choose not to provide certain information, some features (such as booking at a specific address) may not work.
We use personal information to:
Depending on where you live, we may rely on one or more of the following: performance of a contract (providing the Service you requested), legitimate interests (such as security and product improvement, balanced against your rights), your consent (where we ask for it—for example optional marketing or certain location uses), and legal obligation.
We may share personal information with:
We do not sell your personal information in the traditional sense of selling lists to unrelated advertisers. If we use advertising or analytics partners, we will describe that in product settings or an updated policy where required.
We keep personal information only as long as needed for the purposes above, including resolving disputes, enforcing agreements, and meeting legal, tax, and accounting requirements. When data is no longer needed, we delete or anonymize it in line with our internal practices.
We use appropriate technical and organizational measures to protect personal information. No method of transmission or storage is completely secure; we encourage you to use a strong password and protect your account credentials.
Depending on applicable law (including, where relevant, the Saudi Personal Data Protection Law and other regulations), you may have the right to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to withdraw consent where processing is consent-based, and to lodge a complaint with a data protection authority.
To request deletion of your account and associated personal data, use the account deletion process we provide in the app or on our website, or contact us at info@drill.com.sa.
The Service is not directed at children under the age required by applicable law to enter into contracts without parental consent. We do not knowingly collect personal information from children inappropriately. If you believe we have done so, contact us and we will take appropriate steps.
Your information may be processed in Saudi Arabia and in other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.
The Service may link to third-party sites or services. Their privacy practices are governed by their own policies; we are not responsible for them.
We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last updated” date. If changes are material, we will provide additional notice as required by law or through the Service.
This document is provided to help explain our practices in plain language. It is not legal advice. You should have a qualified lawyer review it for compliance with the laws that apply to your business, including Saudi Arabia’s personal data protection rules and app store requirements.
Drill — info@drill.com.sa